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Shipping and Tracking

With our new mobile friendly online catalog, we have made some changes to our shipping costs.  Shipping costs are now calculated by weight within this new website.  

 Unfortunately, due to high shipping costs of both incoming and out going shipments, we have had to suspend the free shipping.  We will revisit this in the future.  Thank you for understanding.

If any of your items are out of stock, you will be notified by email with the expected ship date.  You will have the option of substitution, refund, or keeping your item on backorder. 

If you require a shipping method other than UPS Ground, Priority Mail, or First Class Mail, you will need to contact customer service either by phone or email with this information.  Additional shipping charges may be incurred for other shipping methods. 

NCI Products reserves the right to choose the most economical shipping method between UPS Ground, Priority Mail, or First Class Mail. 

If you do require your items by a specific date, please contact customer service about your needs.  We are always happy to assist you in any way we can. 

*Certain special order imprinted items, hospital and personalized orders do not qualify for the free UPS ground shipping.  Any backordered items that are shipped separately from the original order, will not incur any other shipping charges.  

 Thank you.